Shipping & Returns Policy

Last updated: Sept, 2026

We want every Freyja order to reach you smoothly and every return to feel straightforward. Please review the information below before placing your order.

 

SHIPPING

Order Processing

Orders are prepared within 1–2 business days. Business days are Monday through Friday, excluding holidays.

Once your order ships, you will receive a confirmation email with tracking information. Delivery estimates begin when the carrier accepts the package and do not include order-processing time.

US Shipping

Standard US shipping is $5.95.

Orders with a subtotal of $100 or more after discounts and before taxes receive complimentary standard shipping.

Standard US delivery typically takes 2–5 business days after shipment, depending on the destination. Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

International Shipping

We accept international orders. Available shipping options and rates are calculated at checkout based on the destination.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping fee.

International delivery times vary by destination and may be affected by customs processing. Customs duties, taxes, import fees, and original shipping charges are nonrefundable.

Shipping Addresses and Order Changes

Please review your shipping address carefully before completing your order.

We begin preparing orders quickly, so address changes, order modifications, and cancellations cannot be guaranteed. If you notice an error, contact us immediately at estherjewelgooo@gmail.com, and we will do our best to help before the order has been processed or shipped.

Once a package has shipped, we cannot change its delivery address.

Lost or Delayed Packages

If your package is past its estimated delivery date or tracking has stopped updating, please contact us at estherjewelgooo@gmail.com. We will help investigate the shipment with the carrier.

If tracking shows that your package was delivered, please allow 48 hours and check with household members, neighbors, building staff, and any secure delivery areas. If it still has not appeared, contact us within seven days of the delivery scan.

Submitting a report does not guarantee an automatic replacement or refund. Each case will be reviewed based on the tracking information and the carrier’s investigation.

 

RETURNS & EXCHANGES

Return Eligibility

We accept eligible returns and exchanges requested within 30 days of delivery.

Pieces may be briefly tried on indoors but must be:

· Unworn beyond try-on

· Unaltered and free from damage

· Free from scratches, residue, fragrance, or other signs of wear

· Returned with all original packaging and attached tags

Earrings are eligible for return when they are unworn and meet the same conditions.

Customized pieces and items clearly marked Final Sale are not eligible for return or exchange.

Freyja Jewelry reserves the right to decline a return that does not meet these conditions.

Starting a Return

To request a return, sign in to your Freyja account using the email address associated with your order. Select the order and the piece you would like to return, choose the reason, and submit your request.

Please wait for your request to be reviewed before sending the item back. Once approved, we will email you with return instructions. Approved returns should be shipped within seven days of receiving the return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked and insured shipping service and packaging the item securely. Freyja Jewelry is not responsible for return packages that are lost or damaged before they are received by us.

Original shipping charges, customs duties, import taxes, and other delivery-related fees are nonrefundable.

Exchanges

To request an exchange, contact us at estherjewelgooo@gmail.com, as exchanges cannot currently be requested directly through your account.

Exchange shipping is the customer’s responsibility unless the original item arrived damaged, defective, or incorrect. Exchanges are subject to product availability. If the requested replacement is unavailable, we will work with you to select an alternative or issue a refund for the returned item.

Refunds

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method within five business days. Depending on your bank or payment provider, it may take up to ten additional business days for the funds to appear in your account.

Original shipping charges are nonrefundable. If your return does not meet the eligibility requirements above, we will contact you before taking further action.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We’re sorry if something arrived less than perfect. Please report the issue within seven days of delivery using one of the following options:

· Sign in to your Freyja account, select the affected item, choose the appropriate return reason, add a brief note, and submit your request; or

· Submit our Contact Us form with your order number, a description of the issue, and clear photographs of the item and its packaging.

If you submit the request through your account, we may contact you for photographs or additional information. Please keep the item and all original packaging until your request has been resolved.

Once the issue has been reviewed and confirmed, we will arrange a replacement or refund and cover any necessary return shipping.

 

CONTACT US

If you have questions about shipping, returns, or exchanges, contact us at estherjewelgooo@gmail.com. Our team will respond within 1–3 business days.